Terms and Privacy
The short version: Jello is a free shopping helper you text on iMessage or WhatsApp. It suggests products and texts you links. It never buys anything for you and never asks for your card details. We keep what you tell it so it can help you better, and we delete it all when you ask.
Terms of use
What Jello is
Jello (textjello.com) is a shopping assistant you use by texting it on iMessage or WhatsApp. You tell it what you are looking for and it replies with suggestions and links. Its replies are produced automatically by software.
Some links Jello sends are affiliate links: the shop may pay us a small commission, at no extra cost to you. As an Amazon Associate, Jello earns from qualifying purchases. Affiliate verification code (Admitad): 3340.
Price
Jello is free to use right now. If that ever changes, we will tell you in the chat before anything costs money, and nothing will be charged without you choosing to subscribe.
Jello does not sell or buy anything
- Every purchase happens on the shop's or seller's own site, between you and them. Their terms, prices, delivery and return rules apply.
- Prices, stock, sizes and listings change and can be wrong. Always check the listing before you pay.
- Jello's views ("steal", "fair price", a red flag) are suggestions, not guarantees. You decide what to buy.
- Jello never asks for your card, bank or login details. Never pay a private seller up front on Jello's word alone.
Using Jello fairly
- You must be at least 16 to use Jello.
- Don't use Jello to find anything illegal, to harass anyone, or to try to break or overload it.
- We may stop replying to anyone who misuses the service.
Liability
Jello is provided as is. We are not responsible for products, sellers or websites that Jello links to, or for purchases you make there. Nothing in these terms limits your rights under mandatory consumer law.
Stopping
Text STOP at any time and Jello will not text you again unless you text it first. You can also ask us to delete your data (see below).
Privacy policy
Who we are
Jello is run by the Jello team (zvuk.ai). We decide how your data is used. Contact: hi@textjello.com.
What we collect
- Your phone number or account address, the one you text Jello from.
- Your messages and anything you send with them.
- Preferences you share, so Jello can help you better.
- Technical records needed to keep Jello running.
We don't ask for, and try not to store, card or bank details, your home address, or sensitive information such as health, religion or politics. If you mention it, we aim not to keep it.
Why we use it
- To answer you and search for what you ask (our legitimate interest in providing the service you asked for, and our agreement with you under these terms).
- To remember your preferences so the next answer is better.
- To keep Jello safe and working: spotting abuse, fixing errors and improving answers. The Jello team can read conversations for this.
We don't sell your data, and we don't use it for advertising.
Who helps us run Jello
- Messaging platforms (Apple iMessage, Meta WhatsApp) carry the messages between you and Jello.
- Technology providers, including AI, hosting and security services, process data on our behalf to run Jello. They may only use it for that.
- Shops and websites may receive search terms, never your name or number.
- A payment provider handles payments if you ever subscribe. We never see your card number.
Some of these providers are outside the EU/EEA, such as in the United States. Where that happens, the transfer is covered by the EU–US Data Privacy Framework or the EU's standard contractual clauses. You can ask us for the list of providers.
On this website
On textjello.com we count visits and button taps with PostHog (EU servers) without cookies: no cookie, no tracking across sites, no profile of you. Our host, Cloudflare, processes your IP address to deliver the pages and stop abuse.
Your browser keeps a few small notes so the site works: your invite code and place in line (jello-spot, jello-token), the friend or creator who sent you (jello-ref, jello-creator, jello-src) how many times you poked Jello and visited (jello-pokes, jello-visits) and whether you have seen a tip already (jello-exit, jello-sent-seen). They stay on your device unless you join the waitlist.
The waitlist
If you join the waitlist (for people without an iPhone), we keep your email, phone number, optional first name, where you came from (for example a friend's or creator's link) and your invite code. We use them only to tell you about your place in line and when Jello is ready for you. That's your consent, and you can withdraw it any time by replying STOP or emailing us. If you add your first name, it is shown in the preview of your invite link to anyone you send it to. We delete your waitlist details when you ask, or 12 months after Jello opens for you if you don't use it.
How long we keep it
We keep your conversation and preferences while you use Jello, so it can remember you. When you ask us to delete your data, we delete it within 30 days, except records we must keep by law, such as payment records.
Your rights and deleting your data
You can ask to see, correct, export or delete your data, or object to how we use it. In the chat, text Jello “forget me”. Or email hi@textjello.com from, or mentioning, the number or email you text Jello from. We reply within 30 days.
If you think we handle your data wrongly, you can complain to the Danish Data Protection Agency (Datatilsynet) or the authority where you live.
Changes
If we change these terms or this policy in a way that matters to you, we will say so in the chat before the change applies.